MyTickets Privacy Policy



MyTickets.Lk is committed to maintaining the confidentiality, integrity and security of any personal information of our users. We are proud of the strength of our site security and want you to know how we protect your information and use it.

MyTickets.Lk stresses its privacy and security standards to guard against identity theft and provide security for your account information and other data. We constantly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.


Your Privacy

MyTickets.Lk will not sell or rent your personal information to anyone, at any time or for any reason.

MyTicketsLK requires your Login ID and E-mail address from you in the following circumstances:

  • To become a member of MyTickets.Lk

  • To register for any MyTickets.Lk newsletter and

  • To respond to any correspondence, such as emails or letters, from you.

  • To track your payment

  • To  send payment & ticket confirmation

  • Your Registration Information is kept private.

MyTickets.Lk uses your Personal Identity Information only for the following:

  • to analyze site usage and improve our service;

  • to deliver to you any administrative notices, alerts and communications relevant to your use of MyTickets.Lk;

  • to fulfill your requests for certain products and services;

  • for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;

  • to enforce MyTickets.Lk Terms of Use; and

  • any item / items set forth in this Privacy and Security Policy.

In the event that your access to MyTickets.Lk  was brought to you by one of our partners, through a partner URL, your email address used for registration to MyTickets.Lk, may be provided to such a partner.

Account Information will not be disclosed

MyTickets.Lk does not disclose your Personal Information. MyTickets.Lk may disclose information and data only in a non-personally identifiable manner to:

  • Advertisers and other third parties for their marketing and promotional purposes;

  • Organizations approved by MyTickets.Lk who conduct research into consumer spending.

  • Users of the Service for purposes of comparison of their personal financial situation relative to the broader community.

  • Such information does not identify you individually.


Online session information and use is only used to improve your experience

When you visit www. mytickets.lk, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Web site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

External service providers will not be given your personal information without your permission

There are a number of separate products and services offered by third parties advertised by us on our site, that may be complementary to your use of and these constitute MyTickets.Lk offers or ways to save. If you choose to use these separate products or services, disclose information to the providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy. You should evaluate the practices of external service providers before deciding to use their services. These third party web sites may have different privacy policies when compared to MyTickets.Lk is not responsible for their privacy practices.

If you click on a link to a third party web site, we encourage you to check the privacy policy of that Web site.

MyTickets.Lk may present links in a format that enables us to keep track of whether these links have been followed and whether any action has been taken on a third party Web site. We use this information to improve the quality of the MyTickets.Lk Offers and customized content on the Service.


Disclosure of your information to protect our rights or if required by law

Notwithstanding the foregoing, MyTickets.Lk reserves the right (and you authorize MyTickets.Lk) to share or disclose your Registration Information and Account information when MyTickets.Lk determines, in its sole discretion, that the disclosure of such information is necessary to identify, contact, or bring legal action against you if:


You are or may be violating this Privacy and Security Policy or MyTickets.Lk’s Terms of Use;

to prevent potentially prohibited or illegal activities; or

Necessary or required by any applicable law, rule regulation, subpoena or other legal process.

Your data may be transferred upon acquisition of MyTickets.Lk but only in accordance with this policy

Registration Information and Account Information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other transfer (a "Transfer"?) involving MyTickets.Lk. MyTickets.Lk specifically reserves the right to transfer Registration and Account Information to a third party in connection with a Transfer. Should such a Transfer occur, we will use our best efforts to require that the new combined entity follow this privacy and security policy with respect to your personal information, as and to the extent required by applicable law and require that you receive prior notice if

We use authentication to ensure that only you access your account

Authentication is the process you go through on MyTickets.Lk to access secure areas of our Website. This process takes place when you log into your account, the two key components of which are your Login ID and Password.


With regards to passwords, we maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. Your password must be 6-8 characters in length. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at [email protected] MyTickets.Lk to request a change. We are not responsible if someone else accesses your account through Personal Identification Information which they have obtained from you or through a violation by you of this Privacy and Security Policy or MyTickets.Lk’s Terms of Use.

If you have a security related concern, please contact us at [email protected] MyTickets.Lk . We will work closely with you to ensure a rapid and personal response to your concerns.


Contact us if you have any questions or concerns

If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy, send an e-mail to [email protected] MyTickets.Lk .



Terms Of Use

Acceptance of Terms

The following are the terms and conditions applicable to access and use of this website (or ‘site’). By gaining access to and using this site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations.

If you are not agreeable with these Terms of Use, kindly refrain from accessing and using the service provided by MyTickets.Lk.

Registering with and/or the use of the MyTickets.Lk services and products, including and without limitation the MyTickets.Lk web site, purchase of movie and/or other event tickets, and other similar products or services offered by MyTickets.Lk, is indicative that you have read and understood the terms and conditions set forth below and agree to be legally bound by the said terms and conditions.

We reserve the right to change these terms of use from time to time by posting the new version on the website. It is your responsibility to check regularly this page for the latest terms and conditions.


Permitted Use

The service provided by MyTickets.Lk is for personal & non-commercial use.

You hereby agree that you will not duplicate, download, publish, modify, distribute and/or use any material included in MyTickets.Lk for any purpose, unless and otherwise you have obtained prior written permission from MyTickets.Lk.

You also agree that you will not use the services provided by MyTickets.Lk for any purpose other than to subscribe and review the information in MyTickets.Lk and purchase movie or event tickets for your personal use.

Use of the material and / or content contained in MyTickets.Lk for any purpose not set forth in these Terms of Use is strictly prohibited.


Suppliers Terms and Conditions for the Sale of Items

Terms and conditions will apply to individual items or groups of items in your transaction based upon who is supplying those items. The supplier of each item or group of items will be clearly displayed at time of booking and on your confirmation of purchase documents. Please make sure to read and understand the individual supplier’s terms and conditions in addition to these general conditions


Online Payment

All payments are subject to the terms and conditions of each bank and we have no authority over any payments made through the bank payment gateway.

We do not retain your payment details or any other significant information such as your credit card number, passwords, pin number etc.

Details of your credit / debit card may be securely held by the bank which processes your transaction.

All prices include Value Added Tax (VAT) and Nation Building Tax as applicable.


Mobile cash payments

Mobile cash payments are available on leading mobile networks.

5% Extra charge will add to total ticket sale order from mobile cash payment.

Administrative charge will be added for each transaction as follows.

Rs. 200 and below 10

Above Rs. 200 - upto Rs. 500 15

Above RS. 500 - upto Rs. 1,000 25

Above Rs. 1,000 - up to Rs. 3,000 70

Above Rs. 3,000 - up to Rs. 5,000 110

Order will confirm after the confirmation of money transfer.

No cancelation after the confirmation of payment.

Payment should be made within 2 working days after verbal confirmation. After 2 days, system will automatically cancel the order.

Cash on Delivery

Cash on delivery facility will be available island wide.

5% Extra charge will add to total ticket sale for C.O.D. facility

Delivery charges will be added according to delivery destination.

Colombo 1 – 15 : Rs. 125

Outside Colombo : Rs Colombo – Negambo , Colombo – Kadawatha, Colombo – Kaduwela, Colombo – Kottawa, Colombo – Piliyandala, Colombo – Panadura. : Rs. 150

Outstation: Rs 200 (Flat rate)

Once you order confirm through our hot line, cannot modify or cancel.

Advance payment should be made (50%) before to confirm the order. (Depend on Total ticket sale/Event)

MyTickets.lk will deliver your order within 5working days.

*All Charges can be change without prior notice


All Sales are Final

MyTickets.Lk is state of the art ticket selling platform. MyTickets.lk will not responsible for any event cancelations or exchanges (date or time changes, partial performances, or lost tickets etc.) by event organizers.

Refund Policy

MyTickets.lk  will not refunds, cancellations or exchanges will be entertained for any reason (date or time changes, partial performances, or lost tickets etc.) therefore make sure to check your payment details before you make your payments.