Privacy Policy


At MyTickets, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.

Your Privacy

MyTickets will not sell or rent your personal information to anyone, at any time or for any reason. We only collect personal information necessary for providing our services and enhancing user experience.

Information We Collect

MyTickets may require your Phone Number, Passport Number, Social Identification Number (for Foreign Countries), National Identity Card Number (for Sri Lankans), and Email address from you in the following circumstances:

  • To become a member of MyTickets.
  • To register for any MyTickets newsletter.
  • To respond to any correspondence, such as emails or letters, from you.
  • To track your payment.
  • To send payment & ticket confirmation.

Your Registration Information is kept private.

How We Use Your Information

MyTickets uses your Personal Identity Information only for the following purposes:

  • To Verify your Identification when redeeming your tickets from the event entrance / Ticket counter.
  • To deliver to you any administrative notices, alerts, and communications relevant to your use of MyTickets.
  • To fulfill your requests for certain products and services.
  • For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud, or other criminal activity.
  • To enforce MyTickets' Terms of Use.
  • Any item/items set forth in this Privacy and Security Policy.
Disclosure of Your Information

We do not disclose your Personal Information unless required for legal purposes or to enhance our services. However, MyTickets may disclose information and data only in a non-personally identifiable manner for analysis, marketing, or research purposes.

External Service Providers

MyTickets does not provide your personal information to external service providers without your permission. However, if you choose to use third-party services advertised on our website, their use of your information is governed by their respective privacy policies.

Security Measures

MyTickets employs industry-standard security measures to protect your personal information. We use authentication to ensure that only you access your account. We recommend changing your password periodically and not sharing your credentials with any third party.

Online Session Information and Use

When you visit, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our website. This information is used to improve our web design and functionality and to enhance user experience.

Disclosure of Your Information to Protect Our Rights or if Required by Law

MyTickets reserves the right to share or disclose your Registration Information and Account information when necessary to identify, contact, or bring legal action against you for violating our Privacy and Security Policy or Terms of Use or to prevent potentially prohibited or illegal activities as required by law.

Data Security

We employ industry-standard security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Transfer of Data

Your data may be transferred upon acquisition of MyTickets, but only in accordance with this policy. We will use our best efforts to ensure that the new entity follows this privacy and security policy.

Sharing of Information

We do not sell, trade, or rent users' personal information to third parties. However, we may share your information with trusted service providers and business partners who assist us in delivering our services.

Your Choices

You have the right to review, update, or delete your personal information at any time. You can also opt-out of receiving promotional communications from us.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Account Authentication

We use authentication to ensure that only you access your account. You are responsible for maintaining the security of your Login ID and Password.

Contact Us

If you have any questions, comments, concerns, or feedback regarding this Privacy and Security Policy, please contact us at